Entry Level Help Desk Support Analyst

Position: Opening(s) you applied on or indicated interest
Location: LaPorte Texas 77571
Start Date: Start ASAP
End Date: Long Term
Job Details:

The Help Desk Support Analyst’s role is to provide technical assistance for first level calls or emails and on-site or virtual support for end users throughout the Starcon footprint. They will be primarily responsible for supporting and maintaining the desktop computing environment while also confirming the compatibility of desktop applications. This includes but is not limited to installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, and accessories to ensure optimal workstation performance. They will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Job Description:

Formal Education & Certification

•College diploma or university degree in the field of computer science and/or up to two years equivalent work experience.

Knowledge & Experience

•Excellent technical knowledge of PC and desktop hardware, including Dell laptops and desktops, Microsoft tablets, Apple devices, etc.

•Excellent technical knowledge of PC internal components, including replacing motherboards, hard drives, adding RAM, etc.

•Hands-on hardware troubleshooting experience.

•Working technical knowledge of current protocols, operating systems, and standards, including TCP/IP networks, Windows 7/10, and Apple iOS.

•Ability to operate tools, components, and peripheral accessories.

•Able to read and understand technical manuals, procedural documentation, and OEM guides.

Personal Attributes

•Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

•Strong customer-service orientation.

•Effective interpersonal skills and relationship-building skills.

•Strong written and oral communication skills.

•Ability to present ideas in user-friendly language.

•Understanding of the organization’s goals and objectives.

•Analytical and problem-solving abilities, with keen attention to detail.

•Experience working in a team-oriented, collaborative environment.

•Ability to troubleshoot technical issues for remote locations.

•Conduct research into PC issues and products as required.

Work Conditions

•40-hour on-site work week with extra hours when necessary to complete job or daily tasks.

•Sitting for extended periods of time.

•Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

•Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.