Help Desk Support Analyst
TheHelp Desk Support Analyst’s role is to provide technical assistance for firstlevel calls or emails and on-site or virtual support for end users throughoutthe Starcon footprint. They will be primarilyresponsible for supporting and maintaining the desktop computing environmentwhile also confirming the compatibility of desktop applications. This includesbut is not limited to installing, diagnosing, repairing, maintaining, andupgrading PC hardware, peripherals, and accessories to ensure optimalworkstation performance. They will also troubleshoot problem areas (in person,by telephone, or via e-mail) in a timely and accurate fashion, and provideend-user assistance where required.